Terms of Use
Last updated: July 2026
1. Agreement
These Terms of Use ("Terms") govern your access to and use of My School Admin's website, applications, and services (collectively, the "Service"), operated by Nuur Digital (Pty) Ltd, trading as "My School Admin."
By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a school or organisation, you represent that you have the authority to bind that organisation.
These Terms should be read together with our Privacy Policy, Refund Policy, and Cancellation Policy.
2. The Service
My School Admin provides a cloud-based educational management platform enabling schools to manage:
- Learner records and class assignments
- Parent/guardian communication (chat, announcements, notifications)
- Attendance and check-in/out tracking
- Academic records, assessments, and progress reports
- Fee billing and invoicing
- Timetable management and daily activity updates
- Staff management
The Platform includes a web-based admin dashboard, a Teacher mobile app (iOS and Android), and a Parent mobile app (iOS and Android). All user accounts are created by the School Administrator.
3. Registration and Account
3.1 Eligibility
The Service is available to registered South African educational institutions. By subscribing, you represent that you are an authorised representative, have legal capacity to enter these Terms, and all information provided is accurate.
3.2 Account Security
You are responsible for maintaining the confidentiality of all account credentials, ensuring only authorised personnel have access, and promptly notifying us of any suspected unauthorised access at info@my-school-admin.co.za.
We are not liable for loss arising from your failure to maintain credential security.
3.3 Account Hierarchy
| Role | Access |
|---|---|
| School Owner/Admin | Full administrative access to school data and settings |
| School Staff | Administrative access as configured by admin |
| Teacher | Assigned classes, attendance, communication |
| Parent/Guardian | Own children's data and school communications |
Each level has strictly limited access. Teachers cannot see billing. Parents cannot see other families. Schools cannot see other schools.
4. Subscriptions and Billing
| Item | Details |
|---|---|
| Currency | South African Rand (ZAR) |
| Billing cycle | Monthly, in advance |
| Payment processor | PayFast (PCI DSS Level 1 compliant) |
| Auto-renewal | Subscriptions renew automatically unless cancelled |
| Late payment | Service may be suspended if payment is 7+ days overdue |
| Service restoration | Within 24 hours of successful payment |
We never see or store your full payment card details. All payment data is handled directly by PayFast.
Trial Period
New schools receive a 14-day trial. We do not automatically convert trials to paid subscriptions. No payment details are required during the trial.
Price Changes
We may adjust fees with at least 60 days' written notice via email. If you disagree, you may cancel before the new fee takes effect.
5. Acceptable Use
You agree to use the Service only for legitimate educational institution management. You must not:
- Attempt unauthorised access to the Service, other accounts, or connected systems
- Share login credentials with unauthorised individuals
- Use automated means (bots, scrapers) to access or extract data
- Upload harmful, offensive, defamatory, or unlawful content
- Reverse engineer, decompile, or discover source code
- Interfere with or disrupt Service integrity or performance
- Use communication features to harass, bully, or spam
- Exceed the learner capacity of your subscription plan
- Use the platform data to develop a competing product
Violation may result in immediate suspension or termination without refund.
6. Data and Privacy
Data Roles
The School is the Responsible Party (Data Controller). My School Admin is the Operator (Data Processor) under POPIA.
Data Ownership
You own your data. We grant you full ownership of all content uploaded to or generated within the Platform. Our licence to process, store, and display your data terminates when your subscription ends.
Data Export
You may export your data at any time via built-in export functionality (CSV, PDF) or by requesting an export from support (provided within 5 business days). We will never hold your data hostage or charge for exports.
Data Location
All data stored in South Africa on Hetzner infrastructure in Cape Town.
7. Intellectual Property
The Service — including software, design, UI, and technology — is the exclusive property of Nuur Digital (Pty) Ltd. Your subscription grants a licence to use the Service, not ownership.
You retain full ownership of all content and data you upload. We claim no ownership over your school's data, branding, documents, or communications.
8. Mobile Applications
We grant a revocable, non-exclusive, non-transferable licence to install and use our mobile apps on devices you own or control.
App permissions: Push notifications (both apps), camera and photo library (teacher app only, optional), internet access (both apps). We do NOT request location, contacts, microphone, calendar, or Bluetooth.
9. Service Availability
- We target 99.5% monthly uptime, excluding scheduled maintenance
- Scheduled maintenance is performed during off-peak hours (22:00–04:00 SAST) with 24 hours notice
- If uptime falls below 99.5% due to issues within our control, affected schools may request a pro-rata credit
10. Limitation of Liability
- Total aggregate liability: fees paid in the 24 months preceding the event
- We are not liable for indirect, incidental, special, consequential, or punitive damages
- We are not liable for unauthorised access from compromised school credentials
Nothing excludes liability for death or injury from our negligence, fraud, or gross negligence.
11. Termination
By You
Cancel any time through account settings or by emailing info@my-school-admin.co.za. Cancellation takes effect at the end of the current billing period.
By Us
- Immediately for material breach (particularly Acceptable Use violations)
- With 14 days' notice for non-payment
- With 30 days' notice for any other reason
After Termination
Data retained for 90 days (recovery window). You can request export during this period. After 90 days, all data permanently deleted (subject to legal retention for financial records: 7 years).
12. Dispute Resolution
- Good-faith negotiation for at least 30 days
- If unresolved, mediation via AFSA
- If mediation fails, binding arbitration in South Africa
- Either party may seek urgent interim relief from court at any time
13. Consumer Protection Act
- Right to cancel a fixed-term agreement with 20 business days' notice (Section 14)
- 14-day cooling-off period for new electronic subscriptions (Section 44)
- Right to remedy for material failure to deliver the described service (Section 56)
14. Changes to Terms
We may modify these Terms with at least 30 days' written notice via email. Continued use after the effective date constitutes acceptance. If you disagree, you may cancel before changes take effect.
15. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
16. Contact
Nuur Digital (Pty) Ltd (t/a My School Admin)
Email: info@my-school-admin.co.za
Support: support@my-school-admin.co.za
Website: https://my-school-admin.co.za